Return & Refund Policy

1. Cancellation by you

• 48 hours or more before the confirmed start time: you may reschedule free of charge or receive a full refund.
• Less than 48 hours before the start time, or if you do not attend (no-show): the booking is non-refundable. We will try to offer another slot if one is available, at our discretion.

The time of cancellation is the time we receive your message by phone or WhatsApp.

2. Weather and safety cancellations

Kitesurfing depends on wind and sea conditions. If we cancel or cannot start a lesson because of insufficient or excessive wind, storms, or any other conditions our instructors consider unsafe, you may choose to reschedule at no cost or receive a full refund for that lesson.

If a lesson has to be stopped for safety reasons after it has started, we will offer to make up the remaining time on another day or refund the unused part of the lesson.

3. Cancellation by us for other reasons

If we have to cancel a confirmed lesson for any other reason (for example, instructor illness), you may choose to reschedule or receive a full refund.

4. Equipment

Kitesurfing equipment is provided for the duration of the lesson and remains our property. No physical products are sold through this website, so there are no product returns or exchanges.

5. How refunds are made

Approved refunds are made using the original method of payment. Card payments are refunded through the MIPS payment gateway of The Mauritius Commercial Bank (MCB). The time it takes for a refund to appear in your account depends on your bank or card issuer.

6. How to cancel or ask about a refund

Contact us with your name, the date of your booking and your request:

• Ocean 11 Boat Trips Ltd (Kite Club Le Morne)
• BRN: C22190617
• TAN: 28069042
• Address: 1C Avenue Rempart, Black Rock 1, Tamarin Bay 1909-09, Mauritius
• Phone: +230 5498 3955
• WhatsApp: +230 5498 3955
• E-mail: 7655449@gmail.com